Can an applicant use an international form of identification?
Yes! We’ve found that this is fine.
Archives: FAQs
What are the ACP-eligible service plans with each internet company?
Eligible households are able to sign-up for any internet service provided by a participating Internet service provider, including those that they may already be participating in.
What are some of the consumer protections in the ACP?
Credit checks are prohibited as a condition of household participation in a service plan. Service providers are also prohibited from up or down-selling customers on any plans. They also cannot conduct a credit check or make them sign a contract.
What if the household has unpaid bills with the internet service provider?
Eligible households cannot be excluded based on prior debt with a participating provider. However, if families have non-payment for 90 days (from the bills’ due date(s) after enrolling and participating in ACP), the family can be de-enrolled as long as the Internet service provider gives notice after 30 and 60 days. Re-enrollment with the same … Continued
Can the ACP be applied towards services other than Internet service?
No. It cannot be applied to phone or cable, data overage charges, or other non-Internet products or equipment.
Can the household change internet service providers?
Consumers can change to a different participating provider at any time. They are not locked into the company that they first enrolled with in the program. However, the device discount can only be used once per eligible household, even if the household changes providers.
Can the ACP benefit be applied to existing internet accounts?
Yes! Especially with the ACP and the fact that the consumer can choose whichever plan they wish. If they qualify for the ACP, they complete the online application, receive a code, and then contact the provider that they wish to apply their benefit to their current plan.
If an applicant doesn’t make it all the way through the application, can they pick-up where they left off later?
Yes. Once an account is created, the applicant can save the application and then log back into their account.
What if an applicant receives a message that an account has already been created under that name/account?
The username may have already been used by another applicant and this does not necessarily mean that someone has applied in their name. Have the applicant try a different username.
What if the internet account is not in the caller’s name (they use another household’s internet, or it’s in a roommate or partner’s name)?
They can still apply! As long as only one person in the household is applying for the benefit, they can still apply. When they contact the Internet service provider, they may need to provide the account holder’s information (such as date or birthdate) along with their verification code.