Families can apply for the ACP by entering the address of the shelter where they reside. As others reside at this address who may also have an ACP benefit, the applicant must fill out a household worksheet and upload the worksheet with their application. Families can choose to find a plan that supports mobile internet. … Continued
Try to gather their contact information and the language support they need and ESH will follow-up.
Ask if there is a family member or someone else available that can help them walk through the process together.
Ask if another family member has an email account that can be used. If this is not possible, ask for follow-up information and we can both provide this how-to but also walk them through setting up an email account. Additionally, some mobile providers have one-way emails that customers can use (customers can receive but not … Continued
The subscriber in this transaction is a duplicate of another subscriber. Please contact USAC at ACPSupport@usac.org.
Taxes and fees are part of the amount charged to a consumer so they are included in the ACP reimbursement, instead of consumers receiving small bills for taxes and fees alone. If the family chooses an internet service plan that is more than $30 per month, they will be responsible for that amount. For example, … Continued
No. The benefit is not a direct to consumer benefit. It is a discount off the monthly service bill and/or device. The internet service provider will seek reimbursement directly from the FCC program.
You can update this information in your National Verifier account. You can still use your account number to update your ISP or move to a new ISP.
EBB participants in good standing were automatically enrolled into the ACP benefit on 12/31/2021 which ensures eligible households continue to receive the discount without disruptions due to the eligibility of their service provider. There is a 60 day transition period in which the EBB enrolled family will continue to receive the $50 per month benefit … Continued
