FAQ Topic: Troubleshooting enrollment roadblocks

Yes. Once an account is created, the applicant can save the application and then log back into their account.

The username may have already been used by another applicant and this does not necessarily mean that someone has applied in their name. Have the applicant try a different username.

They can still apply! As long as only one person in the household is applying for the benefit, they can still apply. When they contact the Internet service provider, they may need to provide the account holder’s information (such as date or birthdate) along with their verification code.

Families can apply for the ACP by entering the address of the shelter where they reside. As others reside at this address who may also have an ACP benefit, the applicant must fill out a household worksheet and upload the worksheet with their application. Families can choose to find a plan that supports mobile internet. … Continued

Try to gather their contact information and the language support they need and ESH will follow-up.

Ask if there is a family member or someone else available that can help them walk through the process together.

Ask if another family member has an email account that can be used. If this is not possible, ask for follow-up information and we can both provide this how-to but also walk them through setting up an email account. Additionally, some mobile providers have one-way emails that customers can use (customers can receive but not … Continued

The subscriber in this transaction is a duplicate of another subscriber. Please contact USAC at ACPSupport@usac.org.