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2022 Q3 Status Update

Work continues to implement the Strategic Plan, set up an operational entity, and seek funding. Sincethe last project update, the Digital Marin Strategic Plan was adopted by the City of San Rafael, bringing the total to six adoptions by Marin’s local government entities. Notable Accomplishments & Updates Goal 1: High-quality broadband is available to...

Affordable Connectivity Program 101 and enrollment training

Can a household receive more than one discount?

The Affordable Connectivity Program is limited to one monthly service discount and a one-time connected device discount per eligible household.

How long does the program last?

The ACP will continue until funds run out (currently there are enough funds to support the program for an estimated five years, and that is before any additional funding is added). The ACP is therefore considered a long-term benefit.

How does a household qualify?

A member of a household only has to meet one of the criteria, such as income at 200% of the federal poverty level, participation in a government assistance program, such as Medicaid or SNAP, or through a dependent who is on free and reduced lunch or who attends a school that participates in the Community...

What is the full list of ACP qualifications?

Participation in Lifeline Income Eligibility 200% of the federal poverty guidelines Participation in government assistance programs: Supplemental Nutrition Assistance Program (SNAP) Medicaid Supplemental Security Income (SSI) Federal Public Housing Assistance Veterans Pension and Survivors Benefit Special Supplemental Nutrition Program for Women, Infants, and Children (WIC) Participation in Free and Reduced Price School Meal program, including...

What is the breakdown of a household income at 200% of the federal poverty level?

200% ofthe federal poverty level: Family of 1: $25,760 Family of 2: $34,840 Family of 3: $43,920 Family of 4: $53,000 Family of 5: $62,080

What documents do households need to show eligibility when applying for the ACP?

The household may have to provide documents to demonstrate eligibility depending on the criterion they choose during the application process. Acceptable documents to show income include: Prior year's state, federal, or Tribal tax return Current income statement from your employer or a paycheck stub A Social Security statement of benefits Veterans Administration statement of benefits...

What documentation does a household need to show eligibility when applying on behalf of a dependent?

If the household is qualifying through a dependent, for instance if the student participates in the free or reduced lunch or breakfast program, or if their school participates in the Community Eligibility Provision (CEP), the family will need to provide documentation showing the student’s enrollment in the qualifying year, such as a report card or...

For people who are paid under the table and may not have clear wage documentation, is there an option for a self-declaration of their income?

It would depend on a case-by-case basis. The easiest would be to qualify under one of the other criteria. If, for instance, the participant is enrolled in one of the federal programs (i.e. SNAP or Medicaid), the recommendation would be to qualify using that. Another option would be if someone else in the household qualifies...

What if the dependent graduates or the household moves to another district?

The household will need to reapply if the way they were eligible was through a dependent. If the dependent is still attending a CEP school or is eligible for the free and reduced meal program at another.

What documents do households need to show identity when applying for the ACP?

Households may need to have some sort of documentation - the last four digits of a social security number is generally easiest and fastest but other forms of identity such as a Driver’s license are fine. If they decide to qualify through their student or dependent, the applicant will need to provide identification for their...

Can an applicant use an international form of identification?

Yes! We’ve found that this is fine.

What are the ACP-eligible service plans with each internet company?

Eligible households are able to sign-up for any internet service provided by a participating Internet service provider, including those that they may already be participating in.

What are some of the consumer protections in the ACP?

Credit checks are prohibited as a condition of household participation in a service plan. Service providers are also prohibited from up or down-selling customers on any plans. They also cannot conduct a credit check or make them sign a contract.

What if the household has unpaid bills with the internet service provider?

Eligible households cannot be excluded based on prior debt with a participating provider. However, if families have non-payment for 90 days (from the bills’ due date(s) after enrolling and participating in ACP), the family can be de-enrolled as long as the Internet service provider gives notice after 30 and 60 days. Re-enrollment with the same...

Can the ACP be applied towards services other than Internet service?

No. It cannot be applied to phone or cable, data overage charges, or other non-Internet products or equipment.

Can the household change internet service providers?

Consumers can change to a different participating provider at any time. They are not locked into the company that they first enrolled with in the program. However, the device discount can only be used once per eligible household, even if the household changes providers.

Can the ACP benefit be applied to existing internet accounts?

Yes! Especially with the ACP and the fact that the consumer can choose whichever plan they wish. If they qualify for the ACP, they complete the online application, receive a code, and then contact the provider that they wish to apply their benefit to their current plan.

If an applicant doesn’t make it all the way through the application, can they pick-up where they left off later?

Yes. Once an account is created, the applicant can save the application and then log back into their account.

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